JOB TITLE:              Child & Family Advocate  

REPORTS TO:         Advocate Coordinator 

HOURS:                    40 Hours week (flexibility required: weekday, occasional weekends, overnight as needed.) 

SALARY:                  $19.50-$21.50/Hr. + Benefits, Non-Exempt   

VACCINATION:      Must have two COVID vaccinations as a condition of employment. 

CAV is a Drug Free Workplace

SCOPE OF POSITION: Provide trauma-informed crisis intervention, personal and legal advocacy, individual life skills coaching and peer counseling for shelter and non-shelter survivors of domestic violence and sexual assault. Assists in coordination and ensures delivery of Child and Family Program. Is knowledgeable about the stages of child development, ability to guide and direct children who are survivors of domestic abuse and has a working knowledge of domestic violence and its effects on children. Participate in rotating weekly on-call coverage of crisis hotline, which includes nights and weekends, and responding to occasional need of in-person response within 15-30 minutes. 

PRIMARY RESPONSIBILITIES:

1. Provide developmentally appropriate advocacy and case management for children of shelter and walk-in clients as requested or needed.
2. Become knowledgeable of children’s developmental stages and methods of healthy communication and to assist parents with problem-solving children’s behaviors.
3. Assist in maintaining a stimulating, organized and safe environment for children of various ages, which includes coordinating developmentally appropriate activities for children and their parents within the shelter and outside of the shelter.
4. Flexibility in schedule to accommodate evening hours’ for special events and activities that may be required for the programs of CAV.
5. Work closely with clinical department and shelter staff in assessing and evaluating the needs of the children.
6. Assist in enrolling children in schools/after school activities when needed.
7. Work to ensure safety of clients and their children when participating in CAV programs and report and needed repairs promptly.
8. Provide individual life skills training and referrals to group life skills training. 
9. Coordinate with other CAV programs to provide referrals and case management to shelter and walk-in clients and make appropriate out-of-agency referrals to assist clients in obtaining permanent safe housing and reaching their goals as much as possible. 
10. Assist clients in working through any problems they may encounter while residing at the CAV shelter and/or obtaining CAV services. 
11. Lead weekly house meetings with shelter clients. 
12. Provide advocacy for clients and survivors of domestic violence or sexual assault. This includes crisis intervention, personal, and legal advocacy, and follow-up.  
13. Assist in the follow-up and close-out of clients not currently receiving services and complete all required documentation promptly. 
14. Assist clients in obtaining Protective Orders and in obtaining information regarding criminal cases in the Court. 
15. Provide clients with transportation as needed. 
16. Answer hotline calls and provide coverage for the crisis hotline during nights and weekends on a rotating weekly basis, including responding to crisis calls in a timely manner.      
17. Participate in all staff meetings, client staffing, and in-service training. 
18. Become fully knowledgeable of other CAV program components in referrals and case management of clients. 
19. Participate in on-going training to continue to grow knowledge base to better serve CAV clients and stakeholders. 
20. Participate in community meetings, volunteer training, etc., as appropriate for client services.  
21. Engage in situational supervision structure and actively examine how this work impacts you and the people you work with. 
22. Participate in at least three agency events each year. 
23. Abide by confidentiality required by CAV, and its grantors. 
24. Be available and cross-trained in other areas of CAV support service in the office and community as requested by Advocate Coordinator, Client Services Director, and/or Executive Director. 
25. Complete required paperwork and documentation for maintaining client and organization files and reports in a timely manner.  
26. Other responsibilities as assigned by Advocate Coordinator, Client Services Director, and/or by the Executive Director. 

Skills/Experience preferred for this position: 

• Ability to work in crisis situations (management & intervention). 
• Ability to work in a team setting and provide support and information to peers.  
• Bilingual (English Spanish) and Bi-cultural communication skills preferred. 
• Ability to maintain and complete, on a timely basis, all required client paperwork.  
• Ability to practice, or knowledge and experience in the use of conflict resolution. 
• Experience working with multi-cultural population preferred. 
• Experience (paid or volunteer) in related kinds of activities, or willingness to be trained.  

MINIMUM QUALIFICATIONS: 

High school diploma/GED and any combination of education and training with the target population or two (2) years relevant experience in a human service-related field. Forty (40) hours provider-specific training at the outset of their jobs on topics essential to collaborating with survivors of domestic violence, children who are survivors/ witnesses of domestic violence and offenders and crisis intervention. Have a minimum of 20 hours continuing education training annually; may include, NMCADV, VOCA, or VAWA and agency training related to target population. Must be 18 years of age or older.  

Additional Qualifications Preferred:  Spanish and English Bilingual; Previous experience in providing advocacy to survivors of sexual assault or domestic violence or working in a social/human services agency.

Covered (“Non-Exempt”) and Not Covered (“Exempt”). All positions at CAV are classified as “covered” or “not covered” to determine if an employee qualified for overtime under state Wage and Hour laws and the Fair Labor Standards Act (FLSA). Covered, also called “Non-Exempt”, includes all employees who are paid on an hourly basis and whose job responsibilities do not fit under any category of exemption under the FLSA.  These employees are entitled to overtime pay as described below.  Not covered, also called “Exempt”, employees include certain administrators, executives or professionals who are paid on a salary basis.  A salary basis includes the hourly rate the administrator, executive or professional is assigned.  The job description identifies CAV’s classification of the position as covered and not covered for qualifications for overtime.  If an employee believes CAV’s classification is incorrect, the employee should contact HR for an analysis of their position and functions.

CAV is an Equal Employment Opportunity Employer. This means that all persons are eligible to be employed, promoted, or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin. CAV does not tolerate retaliation against any employee or client who filed grievance, made a complaint, or questioned the handling of a discrimination charge.

JOB TITLE:                           NNMCAC Advocate (2 positions)

REPORTS TO:                       NNMCAC Program Coordinator

HOURS:                                  40 Hours per week (flexibility required: weekday, occasional weekend, late night as needed.)

BEGINNING SALARY:         $19.50-$21.50/Hr. + Benefits, Non-Exempt  

COVID VACCINATION:      Full vaccination is a condition of employment.

CAV is a Drug Free Workplace

SCOPE OF POSITION: Provide CAC services: crisis intervention; advocacy; case management and support for children and teens (ages 0 to 18, or up to 21 if already CYFD-engaged); and adults/seniors with developmental/cognitive disabilities who are alleged or suspected of being sexually or physically abused, neglected, or a witness to violent crimes; and provide services and referrals aimed to improve the emotional, mental, and behavioral health of clients. CAC referrals for services are at the sole request of law enforcement, CYFD Child Protective Services (CPS), or Tribal Social Services (TSS).

PRIMARY RESPONSIBILITIES:

1. Advocacy services to be provided by CAC Advocate include, but are not limited to:

• Crisis services to primary clients (child/teen or adult with developmental/cognitive disabilities) and non-offending caretakers).
• Education to the client and non-offending caretaker(s) about the investigative process to enhance cooperation with the investigation and to provide ongoing education for families who may not be able to process all the information at one time, or whose needs change over time.
• Provide direct linkages (“warm hand-off”) for the client and non-offending caretaker(s) for needed services and assistance with the referrals, including, but not limited to in-house CAV or other trauma-informed community-based mental health providers and local medical care providers and organizations/SANE Unit to conduct a medical evaluation of the client. The Advocate will keep a log of referrals and the disposition/outcome of them.
• As needed, assist CAC’s clients’ non-offending caretakers to coordinate counseling and health care appointments for children or adults with special needs.
• Actively follow-up with the survivor and non-offending caregivers to ensure community-level service linkages are accessed.
• Provide support to the client and non-offending caretakers throughout the investigation and subsequent legal proceedings.
• Inform the client (if appropriate) and the non-offending caretaker(s) of:
  • Survivor’s rights,
  • Survivor’s compensation plans (and assist in filling out and filing claim application forms as appropriate and needed), and
  • Steps needed to complete the CAC process (investigation, medical/mental health care, subsequent legal proceedings, follow up, etc.)
• When a child is in the legal custody of Children Youth & Family Child Protective Services (CPS) or Tribal Social Services (TSS), coordinate referrals and services with CPS or TSS.
• Provide services that are culturally and linguistically competent and meet the needs of diverse populations in each community served.

2. Only accept referrals from law enforcement agencies, CPS, and/or TSS; assists interviewer(s) to ensure a response to a request for a forensic interview; assist to coordinate the scheduling needs of all engaged organizations; schedules the forensic interview so that the relevant MDT members present; and assists with planning for children and families with linguistic, multi-cultural, or special needs. (My thinking is we should take out the “next working day” phrasing in this and just leave in response to a request for a forensic interview.
3. Enter data about cases referred to the CAC into the computerized database system.
4. Track cases until they are finally adjudicated and/or closed to services.
5. Gather and tabulate statistics on all survivors of crime referred to the CAC for reports to funding sources including VOCA, AODA, and NCA, and for use in funding applications.
6. Attending monthly Multi-Disciplinary Team (MDT) meetings for all counties served by the CAC and keep team members informed of new cases and developments in existing cases according to formal protocols.
7. Provide follow-up contact and services identified as needed for cases brought up at each MDT meeting.
8. Provide coordination and collaboration with the District Attorney’s office about cases pending Grand Jury and Trial.
9. Keep families informed about the status of criminal proceedings and provide support as needed.
10. Assist, or arrange for, court preparation services for children having to testify in court and provide support and accompaniment services where appropriate.
11. Assist CAV Child & Family Advocate with intake paperwork on children, non-offending family and /or caretaker.
12. Answer hotline calls and take weekly calls on a rotating basis.       
13. When workload allows, provide advocacy for other survivors of domestic/sexual violence/stalking/dating violence as needed or requested.
14. Be fully knowledgeable and coordinate with all other CAV program components (or other community-based appropriate resources for remote/outlying seven northeastern NM counties and two northern Pueblo’s service provision areas) with referrals and case management of CAC clients and make appropriate out-of-agency referrals to assist clients in obtaining other mainstream resources needed.
15. When applicable, assist CAC clients in shelter to work through any problems they may encounter while residing in shelter.
16. Assist in the follow-up and close-out of clients not currently engaged or receiving services.
17. Share relevant and pertinent information with CAV employees and other MDT members in strict adherence to CAV confidentiality policies, MDT protocols, grant agreements, and all other applicable laws, specifically federal VAWA, VOCA, and FVPSA laws, and NM State Statute, “Victim Counselor Confidentiality Act.”
18. Document all interactions and services accurately in the client’s file.
19. Provide clients with transportation, as needed.
20. Participate in all staff meetings, client case staffing’s, and in-service training as required or requested by supervisors.
21. Abide by confidentiality required by CAV and its grantors.
22. Be cross trained in other areas of CAV support services.
23. Responsible for serving as employee back up for the CAC, taking scheduled primary shifts, and filling in for coverage when requested by supervisor.
24. Responsible for completing required paperwork and maintaining files on clients. This includes preparing necessary reports for Board and/or funding sources, as requested by the CAC Program Coordinator, the Client Services Program Director, and the Executive Director.
25. Become knowledgeable of the ways in which collaborating with people who have experienced trauma, DV and SA, impacts employees and proactively work to limit the effects of compassion fatigue by seeking supervision when common signs are present.
26. Engage in situational supervision structure and actively examine how this work impacts you and how you impact the people that you work with as well as co-workers.
27. Participate in a minimum of three agency events each year.
28. Other responsibilities as assigned by CAC Program Coordinator, Client Services Program Director, and the Executive Director.

MINIMUM QUALIFICATIONS:

1. HS Diploma or GED.
2. Two (2) years of relevant experience with the target population.
3. Must be 21 years of age or older.
4. Demonstrated familiarity with accessing community services.
5. Forty (40) hours of domestic violence/intimate partner violence training within three months of hire and additional training as required by grantors and agency. A minimum of twenty (20) hours of ongoing training per year related to target population, may include NCA, Children’s Advocacy Centers of NM, NMCSAP, NMCADV, CSVANW, VOCA, or VAWA training.
6. Plus, the general qualifications listed in GENERAL QUALIFICATIONS FOR ALL.

GENERAL QUALIFICATIONS FOR ALL

In addition, ALL employees must possess:

1. Demonstrated basic knowledge of child abuse and neglect (through course work, professional training, higher education, or volunteer work).
2. Ability to communicate with a wide range of cultures relevant to service area’s specific community.
3. Knowledge of child protection, law enforcement, and court systems.
4. Successful clearance of a CYFD background check prior to unsupervised contact with clients.

Additional Qualifications Preferred: Bilingual communication skills and previous experience in providing advocacy to survivors of sexual or domestic violence.

CAV is an Equal Employment Opportunity Employer. This means that all persons are eligible to be employed, promoted, or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin. CAV does not tolerate retaliation against any employee or client who filed grievance, made a complaint, or questioned the handling of a discrimination charge.

Covered (“Non-Exempt”) and Not Covered (“Exempt”). All positions at CAV are classified as “covered” or “not covered” to determine if an employee qualified for overtime under state Wage and Hour laws and the Fair Labor Standards Act (FLSA). Covered, also called “Non-Exempt”, includes all employees who are paid on an hourly basis and whose job responsibilities do not fit under any category of exemption under the FLSA.  These employees are entitled to overtime pay as described below.  Not covered, also called “Exempt”, employees include certain administrators, executives or professionals who are paid on a salary basis.  A salary basis includes the hourly rate the administrator, executive or professional is assigned.  The job description identifies CAV’s classification of the position as covered and not covered for qualifications for overtime.  If an employee believes CAV’s classification is incorrect, the employee should contact HR for an analysis of their position and functions.

JOB TITLE:             General Advocate

REPORTS TO:        Advocate Coordinator

HOURS:                    40 Hours week (flexibility required: weekday, occasional weekends, overnight as needed.)

SALARY:                 $19.50-$21.50/Hr. + Benefits, Non-Exempt  

VACCINATION:      Must have two COVID vaccinations as a condition of employment.

CAV is a Drug Free Workplace

SCOPE OF POSITION:  Provide trauma-informed crisis intervention, personal and legal advocacy, individual life skills coaching and peer counseling for shelter and non-shelter survivors of domestic violence and sexual assault. Participate in rotating weekly on-call coverage of crisis hotline, which includes nights and weekends, and responding to occasional need of in-person response within 15-30[KO1]  minutes.

PRIMARY RESPONSIBILITIES:

1. Provide individual life skills training and referrals to group life skills training.
2. Coordinate with other CAV programs to provide referrals and case management to shelter and walk-in clients and make appropriate out-of-agency referrals to assist clients in obtaining permanent safe housing and reaching their goals as much as possible.
3. Assist clients in working through any problems they may encounter while residing at the CAV shelter and/or obtaining CAV services.
4. Lead weekly house meetings with shelter clients.
5. Provide advocacy for clients and survivors of domestic violence or sexual assault. This includes crisis intervention, personal, and legal advocacy, and follow-up. 
6. Assist in the follow-up and close-out of clients not currently receiving services.
7. Assist clients in obtaining Protective Orders and in obtaining information regarding criminal cases in the Court.
8. Provide clients with transportation as needed.
9. Answer hotline calls and provide coverage for the crisis hotline during nights and weekends on a rotating weekly basis, including responding to crisis calls in a timely manner.     
10. Participate in all staff meetings, client staffing, and in-service training.
11. Become fully knowledgeable of other CAV program components in referrals and case management of clients.
12. Participate in on-going training to continue to grow knowledge base to better serve CAV clients and stakeholders.
13. Participate in community meetings, volunteer training, etc., as appropriate for client services.
14. Engage in situational supervision structure and actively examine how this work impacts you and the people you work with.
15. Participate in at least three agency events each year.
16. Abide by confidentiality required by CAV, and its grantors.
17. Be available and cross-trained in other areas of CAV support service in the office and community as requested by Advocate Coordinator, Client Services Director, and/or Executive Director.
18. Complete required paperwork and documentation for maintaining client and organization files and reports in a timely manner.
19. Other responsibilities as assigned by Advocate Coordinator, Client Services Director, and/or by the Executive Director.

Skills/Experience preferred for this position:

• Ability to work in crisis situations (management & intervention).
• Ability to work in a team setting and provide support and information to peers.
• Bilingual (English Spanish) and Bi-cultural communication skills preferred.
• Ability to maintain and complete, on a timely basis, all required client paperwork.
• Ability to practice, or knowledge and experience in the use of conflict resolution.
• Experience working with multi-cultural population preferred.
• Experience (paid or volunteer) in related kinds of activities, or willingness to be trained.

MINIMUM QUALIFICATIONS:

High school diploma/GED and any combination of education and training with the target population or two (2) years relevant experience in a human service-related field. Forty (40) hours provider-specific training at the outset of their jobs on topics essential to collaborating with survivors of domestic violence, children who are survivors/ witnesses of domestic violence and offenders and crisis intervention. Have a minimum of 20 hours continuing education training annually; may include, NMCADV, VOCA, or VAWA and agency training related to target population. Must be 18 years of age or older.

Additional Qualifications Preferred:  Spanish and English Bilingual; Previous experience in providing advocacy to survivors of sexual assault or domestic violence or working in a social/human services agency.

CAV is an Equal Employment Opportunity Employer. This means that all persons are eligible to be employed, promoted, or discharged, without regard to their sex, sexual orientation, race, religion, disability, age, ancestry, serious medical condition, gender identity, or national origin. CAV does not tolerate retaliation against any employee or client who filed grievance, made a complaint, or questioned the handling of a discrimination charge.