Contact Information

If you feel you are in immediate danger, call 911.

24-Hour HelpLine: (575) 758-9888

Textline: (575) 770-2706

Please call if you or someone you love needs help.

Are You Wondering, "Do I Need Help?" 
Or What to Expect When You Call Us.

Community Against Violence (CAV)

CAV Offices are located at:
945 Salazar Road
Taos, NM 87571 - call for directions or Click here for map

Office: (575) 758-8082
Fax: (575) 758-4051
Toll-Free: during business hours 1-888-758-8082

Offices are open: Monday - Friday, 8:00 am - 5:00 pm MST
HelpLine available 24/7/365: (575) 758-9888 or Textline: (575) 770-2706



CAV Thrift Store

1509 Paseo del Pueblo Sur
Taos, NM 87571 - Click here for map

Thrift Store Phone: (575) 751-4824
Questions about what you can donate? Please call us!

Store Hours: -Open Daily 10:00 am - 6:00 pm 
Donation Days and Hours: Tuesday, Thursday and Saturday, 10:00 am - 4:30 pm

Client Grievance Procedure

To insure integrity and respect among employees and clients, CAV maintains a policy of open communication about how we conduct our business. Conflict results when there is little or no communication or follow-up action on complaints and questions. Retaliating or discriminating against a client for complaining or participating in an investigation about workplace harassment is prohibited. If a client believes s/he has been retaliated against, the client should use the grievance process and seek resolution.

If a CAV client feels that s/he has been treated unfairly, the following procedure is available to them:

  1. The client should speak directly and openly with the employee most directly involved in the situation.

If the client feels the discussion with the employee has not resolved the issue or if the nature of the problem makes it inappropriate to openly confront the employee the client may:

  1. Ask the employee to set up an appointment with their direct supervisor so that the client will have an opportunity to discuss the grievance with another person.

If the problem is not resolved within 10 days or the outcome is not satisfactory, the client may:

  1. Ask the supervisor to set up an appointment with the Executive Director so that the client can continue to pursue the grievance.
  2. If the client is still not satisfied with the outcome they may choose the final step of the CAV Client Grievance Procedure by requesting to the Executive Director a meeting with the grievance committee of the CAV Board of Directors.